Client Rights Resolution

LOQW, Inc. encourages individuals to voice grievances or complaints if they are dissatisfied with services. If a person feels their rights have been violated they may contact (or a referral will be made on their behalf) to Missouri Protection and Advocacy to obtain legal representation. 

MO P & A can be reached directly at:

Phone: (573) 659-0678              Toll free: (800) 392-8667          MO Relay (TDD): (800) 659-2966

If an individual wishes to make an anonymous complaint, they should call their Service Coordinator, Vocational Rehabilitation Counselor, or other support worker to express their concerns. Coercion or other behavior used to intimidate the person filing the grievance or complaint will not be tolerated.  
Grievances or complaints can also be filed anonymously with DMH’s Constituent Services Office:  (800) 364-9687

Learning Opportunities/Quality Works, Inc. is committed to providing services, which are meaningful and satisfactory to our customers.  Anything we learn through these surveys will be very helpful in providing the best quality of services possible.  We value honest answers to help us learn to better serve our customers.  Your answers will be confidential.  If you have specific comments please share them.  Your cooperation is appreciated. 

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Abuse and Neglect

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Vocational Rehabilitation

If abuse or neglect is experienced, take immediate action by calling the Abuse and Neglect Hotline. All LOQW employees are mandated reporters trained to recognize abuse and neglect and will assist with calling if desired. If the complaint is about an LOQW employee, contact your Service Coordinator, guardian, or any other trusted person to support you, if desired.

              Adult Abuse and Neglect Hotline                                       Child Abuse and Neglect Hotline 
Missouri Department of Health and Senior Services                         Missouri Department of Social Services
                         (800) 382-0210                                                                         (800) 392-3738

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It's about describing what a person HAS, not what a person IS.

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