Know your rights as a participant of MO Department of Mental Health.
LOQW provides a variety of services to meet the needs of served individuals:
Q: "What are my responsibilities as an LOQW customer?"
A: Individuals are responsible for the following during participation with LOQW:
- Be on time for all appointments
- Notify your Consultant or Support Coach as soon as possible if needing to cancel or reschedule an appointment
- Arrange transportation to and from work/training
- After hire, be on time for work
- Follow all safety rules and requirements of the work sites that you visit or where you are employed
- Seat belt use is required whenever you are being transported by LOQW staff
- Be as independent as possible
- Smoking is allowed only in designated areas when on your break and only if you are 18 or older.
- Use of illegal drugs or alcohol is prohibited while with LOQW staff. You may be asked to take a drug test by an employer.
- Smoking is allowed only in designated areas when on your break and only if you are 18 or older.
- Give proper notice that you are quitting a job or training program (typically two (2) weeks) in advance of your last day.
- Follow safety guidelines during a pandemic.
A: Individuals are entitled to the following rights without limitation:
- To be treated with courtesy, dignity, and respect
- To have the same legal rights & responsibilities as anyone unless otherwise limited by law
- To have the right to due process review when any limitation to rights is proposed or alleged to have taken place
- To receive services regardless of gender, race, creed, marital status, national origin, disability, or age
- To be free from physical, verbal, mental, and sexual abuse and neglect
- To receive appropriate and high quality services and supports as determined by you and your support team
- To receive services and supports in the most integrated setting appropriate for your particular needs
- To have all communication (both verbal and written) regarding your participation in services to be confidentially maintained in accordance with HIPAA.
- To practice your chosen faith.
- To be referred to your provider of choice for prompt medical treatment when ill or injured while involved in activities with LOQW.
- To communicate and associate with persons of your choice.
- To have access to LOQW rules, policies and procedures pertaining to services and supports you are receiving
- To have full access to any personal records or reports developed by LOQW regarding your participation in services
- To have your personal records maintained confidentially.
- To have services, supports and personal records explained so that they are easily understood.
- To have a safe work environment which follows and meets requirements set by the Occupational Safety and Hazard Association (OSHA).
- To request a change in staff who are assigned to work with you.
Q: "What are my rights as an LOQW customer?"
FREQUENTLY ASKED QUESTIONS
A: Individuals in LOQW services are referred from one or more of the following agencies:
- The Division of Vocational Rehabilitation
- Local Department of Mental Health,
Satellite Office - Local Senate Bill 40 County Board
- Rehabilitation Services for the Blind
Once referred by the funding source, a meeting will occur with your support team to tailor services to your individual needs, interests, and abilities. Changes to service delivery can be made with approval of the funding agency.
Q: "How will I pay for LOQW services?"
Q: "I'm interested in LOQW services. What's next?"
Learning Opportunities/Quality Works, Inc.