Q: "What are my responsibilities as an LOQW customer?"

​A: Individuals are responsible for the following during participation with LOQW:

  • ​Be on time for all appointments
  • Notify your Consultant or Support Coach as soon as possible if needing to cancel or reschedule an appointment
  • Arrange transportation to and from work/training
  • After hire, be on time for work
  • Follow all safety rules and requirements of the work sites that you visit or where you are employed
  • Seat belt use is required whenever you are being transported by LOQW staff
  • Be as independent as possible
  • Smoking is allowed only in designated areas when on your break and only if you are 18 or older.
  • Use of illegal drugs or alcohol is prohibited while with LOQW staff.  You may be asked to take a drug test by an employer.
  • Smoking is allowed only in designated areas when on your break and only if you are 18 or older.
  • Give proper notice that you are quitting a job or training program (typically two (2) weeks) in advance of your last day.

    A: ​Individuals are entitled to the following rights without limitation:

    • To be treated with courtesy, dignity, and respect
    • To have the same legal rights & responsibilities as anyone unless otherwise limited by law
    • To have the right to due process review when any limitation to rights is proposed or alleged to have taken place
    • To receive services regardless of gender, race, creed, marital status, national origin, disability, or age
    • To be free from physical, verbal, mental, and sexual abuse and neglect
    • To receive appropriate and high quality services and supports as determined by you and your support team
    • To receive services and supports in the most integrated setting appropriate for your particular needs
    • To have all communication (both verbal and written) regarding your participation in services to be confidentially maintained in accordance with HIPAA.
    • To practice your chosen faith.
    • To be referred to your provider of choice for prompt medical treatment when ill or injured while involved in activities with LOQW.
    • To communicate and associate with persons of your choice.
    • To have access to LOQW rules, policies and procedures pertaining to services and supports you are receiving
    • To have full access to any personal records or reports developed by LOQW regarding your participation in services
    • To have your personal records maintained confidentially.
    • To have services, supports and personal records explained so that they are easily understood.
    • To have a safe work environment which follows and meets requirements set by the Occupational Safety and Hazard Association (OSHA).
    • To request a change in staff who are assigned to work with you.

      FREQUENTLY ASKED QUESTIONS

      Fees for Services

      A:  Individuals in LOQW services are referred from one or more of the following agencies:


      • The Division of Vocational Rehabilitation
      • Local Department of Mental Health, 
        Satellite Office
      • Local Senate Bill 40 County Board
      • Rehabilitation Services for the Blind​


      Once referred by the funding source, a meeting will occur with your support team to tailor services to your individual needs, interests, and abilities.​ Changes to service delivery can be made with approval of the funding agency.

        A: LOQW receives funding from agencies such as the Division of Vocation RehabilitationDepartment of Mental Health, local county boards, and the United Way.  These agencies may pay the full cost of services depending on eligibility.  A current fee schedule can be provided upon request.

        LOQW provides a variety of services to meet the needs of served individuals:

        ​​The Referral Process

        Q: "What are my rights as an LOQW customer?"

        Logo of LOQW
        Learning Opportunities/Quality Works, Inc.

        Responsibilities

        Rights

        Q: "How will I pay for LOQW services?"

        Know your rights as a participant of MO Department of Mental Health.

        ​​Q: "I'm interested in LOQW services. What's next?"